Privacy Policy

1. Introduction

Pykes plumbing and heating services ("we", "our", or "us") respects your privacy and is committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect the following types of personal data:

• Name and contact information
• Email address
• Phone number
• Postcode and/or property address
• Details of your enquiry or the work you ask us to carry out, including any photos you choose to send us
• Any information you provide via our contact or quote forms

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide a quote
• Arrange, carry out and manage our plumbing and heating services
• Send invoices and take payment
• Keep records of work carried out, including for safety, warranty and legal purposes (such as gas safety records)
• Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your data on the basis of:

• Contract – to provide the services you have requested
• Legal obligation – to meet our legal and regulatory duties, such as retaining gas safety and installation records
• Legitimate interests – to respond to enquiries and run our business
• Consent – where you have given it, for example to keep your details for future work

5. Contact Form Processing

Our website is built using aceSites. When you submit a contact form, your data (name, email, phone, postcode, message) is processed by aceSites on our behalf to deliver your enquiry to us. aceSites also collects IP addresses for security and spam prevention purposes, which are not shared with us. For more information, see the aceSites Privacy Policy.

6. Sharing Your Data

We do not sell your personal data. We only share it where necessary, for example with payment providers and our accountant for invoicing, suppliers or sub-contractors needed to complete your job, regulatory bodies such as the Gas Safe Register, and our website and IT providers. Any third parties are required to keep your data secure.

7. How Long We Keep Your Data

We keep your personal data only as long as necessary for the purposes above and to meet our legal and regulatory obligations. Job, invoice and gas safety records may be kept for several years as required by law and for warranty purposes.

8. Cookies

We use cookies to improve your browsing experience. You can control cookie preferences through our cookie consent banner.

9. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Data portability
• Withdraw consent at any time, where we rely on consent

10. Complaints

If you have concerns about how we handle your data, please contact us.

11. Contact Us

For privacy-related queries, please contact us at: jpyke1986@gmail.com