Terms & Conditions

1. Introduction

These Terms & Conditions set out the basis on which Pykes plumbing and heating services ("we", "our", or "us") provides plumbing and heating services to you ("the customer", "you"). By asking us to carry out work or by using our website, you agree to these terms.

2. Quotes and Estimates

• Quotes and estimates are provided free of charge and without obligation.
• A quote is valid for 30 days unless stated otherwise.
• An estimate is our best assessment of likely cost and may change. Where additional work, materials or unforeseen issues arise, we will discuss this with you and agree any extra cost before proceeding wherever possible.
• All prices are in pounds sterling. Please check whether VAT applies to your job.

3. Carrying Out the Work

• We carry out all work with reasonable skill and care and to a professional standard.
• All gas work is carried out by a Gas Safe registered engineer.
• We agree a date and time with you in advance. Times may occasionally be affected by earlier jobs, emergencies or circumstances beyond our control, and we will let you know as soon as possible if this happens.
• You agree to provide safe access to the property and a supply of water and electricity as needed to complete the work.

4. Your Responsibilities

• Please ensure we have clear, safe access to the work area, and that pets, children and valuables are kept clear.
• Please tell us about anything that may affect the work, such as the location of pipes, cables or known faults.
• Where the work relates to a property you do not own, you confirm you have permission to instruct the work.

5. Materials and Parts

• Unless otherwise agreed, we supply the materials and parts needed for the job, and their cost is included in your quote or invoice.
• Where you supply your own materials, we cannot accept responsibility for their quality or suitability, and our labour guarantee may not apply.
• Materials and parts remain our property until paid for in full.

6. Payment

• Payment is due on completion of the work unless otherwise agreed in writing.
• For larger jobs, we may request a deposit or staged payments, agreed with you before work begins.
• Accepted payment methods and invoice terms will be confirmed with you.
• We reserve the right to charge interest on overdue accounts in line with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

7. Cancellations and Appointments

• If you need to cancel or rearrange, please give us as much notice as possible.
• Where you cancel work that has already begun, or after materials have been ordered specifically for your job, you may be charged for work done and materials purchased.
• If you are a consumer and we agreed the work in your home, you may have the right to cancel within 14 days under the Consumer Contracts Regulations 2013. If you ask us to begin work within that period and then cancel, you may be charged for work carried out. Emergency call-outs you request may not be subject to this cancellation period.

8. Guarantees and Warranties

• We guarantee our workmanship against faults arising from our work under normal use for the period agreed with you.
• Manufacturer warranties apply to parts and appliances we install, in line with the manufacturer's terms.
• Our guarantee does not cover misuse, accidental damage, third-party interference, normal wear and tear, lack of maintenance (such as a boiler not being serviced annually), or pre-existing issues with your system or property.

9. Liability

• We carry out our work with reasonable skill and care and take responsibility for loss or damage caused by our negligence.
• We are fully insured for domestic and commercial work, with public liability cover up to £5,000,000.
• We are not liable for pre-existing faults or defects in your existing system or property.
• Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law, and nothing affects your statutory rights under the Consumer Rights Act 2015.

10. Complaints

We aim to provide a high standard of service on every job. If you are unhappy with any work, please contact us as soon as possible and we will do our best to put things right.

11. Website Use

• Website content is provided for general information only and may be updated at any time.
• All content, images and branding on this website are owned by or licensed to us and may not be copied or reused without permission.

12. General

• These terms are governed by the law of England and Wales, and any disputes are subject to the exclusive jurisdiction of its courts.
• If any part of these terms is found to be invalid, the remaining terms continue to apply.
• We may update these Terms & Conditions from time to time. The version in force is the one published on our website at the time you instruct work.

13. Contact Us

For any questions about these terms, please contact us at: jpyke1986@gmail.com